Kraftsman Commercial Playgrounds & Waterparks Warranty Information
Kraftsman Commercial Playgrounds & Waterparks (herein referred to as “Kraftsman”) provides warranties to the original customer for a period up to two years from the date of product installation. All warranty claims for products that are sold by Kraftsman must meet the guidelines included in this document.
Products must be installed and utilized in accordance with published specifications. Products that have been modified, altered, or repaired by unauthorized third-parties or anyone other than those parties approved to do the work by Kraftsman are not covered by the warranty.
Damage from misuse, vandalism, modified parts, or such as dents, scratches, fading/weathering and normal wear and tear is not covered by the warranty.
The cost of freight or labor for removal and installation of repaired or replaced parts is not covered by the warranty.
Warranties are limited to repair or replacement of defective parts, and warranty periods do not start over when a part is repaired or replaced. Repaired or replaced parts are warrantied within the same time-period as the original part. When the original part warranty expires, then the repaired and replacement part warranties also expire.
Warranties are non-transferable and only apply to end users who purchase new products directly from Kraftsman or an authorized Kraftsman distributor for personal or business use and not for purpose of re-distribution or re-sale.
All installation warranty claims must be filled out and submitted within two weeks of installation date.
Kraftsman warranties are subject to change and will be updated on their website at https://www.kraftsmanplay.com.
Contact Kraftsman Commercial Playgrounds & Waterparks for a return authorization.
Kraftsman Commercial Playgrounds & Waterparks
19535 Haude Rd, Spring, TX 77388, USA
800-451-4869 / 281-353-9599